Process Manager -customer services
Gratitude IncProcess Manager -customer services
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Role: Process Manager
Process: Service Center
Education: Bachelors
Years of Experience: 10 to 15 years
Location: Mumbai
Experience required:
1) Should have Minimum work experience of 10 years dealing with End customers as customer service
2) Should have understanding of HR functions like Employee data management
3) Should have ability to fluently speak and write in English language - Interacting with native English speaking employees of a client
4) Should be willing to work in night shifts
5) Should have team management capability
6) Should have client handling experience as a process manager
Skills:
1) Excellent Communication, Customer Sevice and Empathy Skills
2) Experience in MS Outlook, in MS Excel,
3) Exposure to HR tools / Call center (phone, emails and chats) structure
Ex TCS employees cannot apply
PAN and DOB is required for profile creation
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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