Process Trainer-Social Media in a Top Call Center

Gratitude Inc

1423 Views

1 week ago

Process Trainer-Social Media in a Top Call Center

2-6 Year(s)

25 - 35 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Cebu City)

Quick Apply Apply

Job Description

Key Skills

Process Training

84 candidate(s) have already applied for this Job. Apply now

Job title: Process Trainer

Process: Social Media

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K-32K

Role Definition:

The role of a trainer is to develop competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way

QUALIFICATIONS:

• College Graduate/Bachelor’s degree in any field

• At least 2-3 years of end-to-end training experience handling social media content moderation account

• Must have strong training delivery experience in a BPO setting

• Availability: ASAP joiner is an advantage

• Work Set up: On-site

Roles And Responsibilities

The trainer plays a pivotal role from start to end of the Domain training that includes the following:

• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

• Deliver Generic Domain Specific Modules along with upskilling resources on process.

• Structure Onboarding Training requirements, Pre Process, customer visits, etc.

• Ensure that all new employees go through the defined new learning path for their respective roles in the account

• Deliver pre-process and process training for new employees

• Support new hires during OJT and GO-live

• Provide refresher and remedial training for existing employees

• Ensure all regulatory requirements are complied with from time to time

• Maintain trainee data and information

• Generate training from time to time

• Support any administrative tasks like trainee roster and scheduling etc.

• Create/Customize training content for delivery

• Provide feedback and coaching to analysts on the floor

• Take ownership for improvement in performance

• Analyze training needs for employees working for the account.

• Responsible for account-level Training metrics

• Responsible for adhering to training standardization guidelines defined by the BU Training Function

• Responsible work with ops to bridge gaps during training.

Certifications and Assessments

Standard Trainer Assessment & Domain Certification

B2 - Domain Process Training Certification

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Akhil Ahluwalia

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

20 - 35 Thousand p.m

Cebu Central Visayas, Philippines

Details