Quality Analyst – Travel Sales (Voice Support)

Gratitude Inc

1698 Views

18 hours ago

2-4 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Adaptable Analytical Communication Sales Time Management Proficient in MS Office

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Job Opportunity: Quality Analyst – Travel Sales (Voice Support)

Work Location: Tech Tower, Cebu Business Park

Work Schedule: Shifting

Salary Package: Up to PHP 34,000 (Open for Negotiation)

Start Date: ASAP

About the Role:

We are currently hiring a Quality Analyst for a voice-based Travel Sales account. This role is vital in monitoring, evaluating, and enhancing the performance of sales agents to ensure exceptional service delivery. If you have a strong background in quality assurance and a keen eye for detail, we want to hear from you!

Key Responsibilities:

Conduct call monitoring and provide actionable feedback to agents

Ensure compliance with quality standards and client expectations

Identify training needs and work with leadership to enhance team performance

Analyze trends and provide reports to improve overall quality scores

Support operations in driving key quality and sales metrics

Qualifications:

Completed at least 2nd year in college or a college graduate

Minimum of 2 to 4 years total work experience

Must have 1 to 2 years of experience as a Quality Analyst in a call center/BPO environment focused on sales

Strong verbal and written communication skills

Detail-oriented and analytical

Open to local or Filipino applicants only

Must have a stable employment history (not a job hopper)

Not currently or previously employed by Wipro

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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