Quality Assurance Specialist
Gratitude IncQuality Assurance Specialist
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Job title: Quality Assurance Specialist
Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Salary: 35,000 - 40,000 basic / 2,000 allowance
Start date: April 17, 2026/ ASAP
Headcount: 3
BPO industry experience in the relevant role is required.
RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)
CRITICAL REQUIREMENTS:
• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Quality Analyst experience handling Telco/ Telco collections accounts for at least 2 years in a BPO setting
• Compliance accuracy and documentation quality
• Identification and reduction of regulatory violations
• Improvement in collector performance metrics
• Accuracy and consistency in call scoring
• Effectiveness of feedback and coaching support
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Security/Sales Engineer
Gratitude Inc3 - 15 Year(s)
₱ 160 - ₱ 170K p.m
Manila, Philippines
CSR Jobs in Alabang
Gratitude Inc1 - 5 Year(s)
₱ 20 - ₱ 30K p.m
Manila (Alabang Muntinlupa City), Philippines
Technical Service Executive Jobs in Quezon city
Gratitude Inc1 - 5 Year(s)
₱ 20 - ₱ 30K p.m
Manila (Cubao Quezon City), Philippines
Senior Full Stack Developer Urgently Needed
Gratitude Inc5 - 7 Year(s)
₱ 70 - ₱ 90K p.m
Manila, Philippines
CSR Healthcare account WIPRO company
Gratitude Inc0 - 20 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Training Content Designer- Uber
Gratitude Inc1 - 2 Year(s)
₱ 70 - ₱ 80K p.m
Manila, Philippines
SAP Analytics Consultant
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
CSR:Telco /Healthcare Account -Teleperformance Edsa
Gratitude Inc1 - 25 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Senior Data Analyst
Gratitude Inc5 - 6 Year(s)
₱ 90 - ₱ 95K p.m
Manila, Philippines