Quality Auditing Analyst (BPO)
Gratitude IncQuality Auditing Analyst (BPO)
Job Description
Key Skills
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A leading BPO is hiring!
Job title: Quality Auditing Analyst (BPO)
Work set-up: Hybrid, night shift
Main location: Mandaluyong, Robinsons Cybergate Tower 2
Salary: Confidential
Employment Type: Full Time
Job Qualifications
• At least 2 years of QA experience
• College graduate or undergraduate of any Accounting or Business related course is preferred
• Experience in Finance and/or Accounting is preferred
Job Description:
• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools
Role
Quality Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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