Quality Team Lead

Gratitude Inc

712 Views

2 months ago

Quality Team Lead

2-5 Year(s)

Manila

Job Description

Key Skills

quality assurance Bpo Quality team management

4 candidate(s) have already applied for this Job. Apply now

Quality Team Lead

Location: Eastwood, Quezon City

Salary Range: ₱45,000 - ₱50,000 (depending on experience)

Work Setup: 100% On-site

Schedule: Shifting (must be fully amenable to any shift, including mid/graveyard)

Target Start Date: Immediate / ASAP

We are urgently looking for an experienced Quality Team Lead to join a high-volume BPO Sales account.

Key Responsibilities:

Lead and mentor the quality assurance team

Drive continuous process improvement and standardisation using quality tools

Monitor and ensure full compliance with process and client requirements

Track critical-to-quality (CTQ) parameters and ensure SLA targets are consistently met or exceeded

Plan resource utilisation and align team efforts with process goals

Implement best practices and lead quality initiatives

Contribute to short-term and long-term process planning and growth strategies

Analyse data, create reports, and present actionable insights to stakeholders

Requirements:

Must have solid transactional quality experience in a BPO environment

Must have hands-on experience handling or supporting a BPO Sales account

At least 2 years of relevant experience as a Quality Team Lead or equivalent

Proven people management and leadership skills

Advanced Excel skills and strong experience with quality tools (e.g., FMEA, Control Charts, Pareto, Fishbone, etc.)

Excellent analytical, problem-solving, and strategic thinking abilities

Outstanding verbal and written English communication

Must be willing to work fully onsite and on shifting schedules

Can start immediately

Stable employment history (no job-hopping within the last year; recent and updated experience only)

If you meet ALL the requirements above and are ready to start ASAP, please apply with your updated CV.

We are moving fast — only shortlisted candidates will be contacted!.

Role

Quality Coach

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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