Real-Time Analyst

Gratitude Inc

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1 month ago

Real-Time Analyst

1-3 Year(s)

Davao

Job Description

Key Skills

Communication Stakeholder Management WFM tools ms excel WFM. Analytical and Problem-Solving Skills

2 candidate(s) have already applied for this Job. Apply now

Overview
Monitor intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities
- Monitor queues, staffing, and service levels in real time
- Track attendance and schedule adherence
- Identify and escalate risks impacting performance
- Provide immediate recommendations to address gaps

Requirements
- At least 1 year WFM or RTA experience in a BPO setting
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and WFM tools
- Good communication and stakeholder management skills

To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM or RTA in a BPO Setting
3. WFM Tools Used

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mercy Ebota Nnamdi

Recruiter - Gratitude Inc

NA, nigeria

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