Real-Time Analyst
Gratitude IncReal-Time Analyst
Job Description
Key Skills
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Overview
Monitor intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities
- Monitor queues, staffing, and service levels in real time
- Track attendance and schedule adherence
- Identify and escalate risks impacting performance
- Provide immediate recommendations to address gaps
Requirements
- At least 1 year WFM or RTA experience in a BPO setting
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and WFM tools
- Good communication and stakeholder management skills
To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM or RTA in a BPO Setting
3. WFM Tools Used
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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