Real Time Analyst Jobs in Legazpi, Albay

Sutherland Global

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1 month ago

Real Time Analyst Jobs in Legazpi, Albay

1-2 Year(s)

Albay bicol (Legazpi)

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Job Description

Key Skills

Real Time Analyst

126 candidate(s) have already applied for this Job. Apply now

Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level

Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants

Helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery

Coordinates offline activities

Partners with Ops MOD and keeps them informed through call-outs on consultant level deviations and KPIs

Ensures EOD performance analysis reports are prepared accurately and submitted

Our most successful candidates will have:

At least two years of work experience as a Real Time Analyst

Good knowledge of MS-Excel

Good understanding of call center KPIs: AHT, Service Level

Good verbal and written communication skills

Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required

Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary

People management skills and experience

Role

MIS Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.