REAL TIME ANALYST (RTA)

Gratitude Inc

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1 day ago

REAL TIME ANALYST (RTA)

1-3 Year(s)

Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao Occidental)

Job Description

Key Skills

Microsoft Excel Real Time Analyst WFM tools BPO Operations

0 candidate(s) have already applied for this Job. Apply now

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps

Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Role

Customer Service Analyst

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Gbadebo Lekan

Recruiter - Gratitude Inc

NA, nigeria

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