Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
90 candidate(s) have already applied for this Job. Apply now
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Role
WFM
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Quality Assurance Manager-Telco
Gratitude Inc2 - 3 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
CSR-Teleperformance Davao
Gratitude Inc0 - 14 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Quality Assurance Manager-Telco
Gratitude Inc3 - 5 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
BPO Fraud Analyst
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 35K p.m
Davao, Philippines
Customer service
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
1 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Telco Tech Account Representative
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
CSR Sales Account -Davao
Gratitude Inc0 - 8 Year(s)
₱ 15 - ₱ 20K p.m
Davao, Philippines