Real-Time Analyst (RTA)-URGENT Davao & Makati

Gratitude Inc

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1 month ago

Real-Time Analyst (RTA)-URGENT Davao & Makati

1-5 Year(s)

Manila

Job Description

Key Skills

WFM System WFM tools BPO Operations RTA tool

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Real-Time Analyst (RTA)-URGENT_Davao & Makati

Description / Requirements

Job Title: Real-Time Analyst (RTA)
Work Setup & Schedule: Onsite/Shifting schedule

Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:
•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

HOW TO APPLY?

Submit your application through the link below with your updated resume and answer the pre-screening questions:

https://myglit.com/lateral/cref/ed653c4e4

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

Benefits:

Health insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

APPLY NOW!

Best Regards,
Gratitude Recruiting Team

Role

Customer Service Analyst

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.