Refund Specialist
Gratitude IncRefund Specialist
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
key skills
refund specialist
18,000 - 21,000 + 20% ND
Work Onsite: Ayala
10PM - 7AM Manila Time
Excel Proficiency + 50 WPM
The Refunds Specialist is responsible for the timely and accurate processing of guest and travel agent refunds.
The Specialist works multiple refund/exceptions queues and accesses various systems to validate payee, amount, payment type, approvals, as per company policy while ensuring PCI and SOX compliance.
The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.
Processes the appropriate volume of transactions meeting production requirements.
Maintains quality control meeting accuracy requirements.
Processes Guest and Travel Agent refunds and exceptions.
Ensure cases are worked according to daily refund type assigned and according to case priorities to meet internal Service Level Agreements.
Follow all Cash Operations and Refund Administration policies and SOX guidelines on a daily basis.
Role
NON-BPO
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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