Regional IT Manager (SALARY UP TO 180K)
Gratitude IncRegional IT Manager (SALARY UP TO 180K)
Job Description
Key Skills
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Job Title: Regional IT Manager
Category: Business Consulting, Strategy and Digital Transformation
Location: Taguig City
Work set up: 100% RTPO (Onsite)
Salary: Up to 180,000
Work schedule: Midshift/nightshift, Must be flexible depending on business demands
Non-negotiable:
• Must be a College graduate
• 10+ years of experience in IT infrastructure and operations (preferably BPO/MNC), with at least 3 years in a management capacity.
• With experience managing local sites for BPO companies
• Must have is at least 5yrs+ experience being a Manager and with solid BPO background supporting PH region.
• Strong hands-on experience in enterprise systems, virtualization (VMware/Hyper-V), and network architecture.
• Proven experience managing tools and platforms like Microsoft 365, Zscaler, Intune, and Network solutions.
• Familiarity with ITSM frameworks (e.g., ITIL) and tools like ServiceNow, ITSM, or JIRA.
• Should be amenable to work onsite in Taguig on a mid shift schedule
Skills:
Active Directory
Cisco
English
Incident Management
ITIL
Tagalog (Philippines)
Windows
Wintel/Windows Server
JOB DESCRIPTION:
High Level Job Description
• The Regional IT Manager will oversee and ensure the reliable operation, security, and performance of the organization's IT infrastructure, networks, and end-user support services. This role is responsible for managing IT systems across data centers and regional servers while also leading network operations and ensuring efficient IT service delivery through strong service management practices. Manage a team of highly technical background to ensure the highest availability of services.
- IT Infrastructure Management
• Oversee the daily operations and strategic planning of server infrastructure (on-premise and cloud).
• Manage hypervisor environments (e.g., VMware, Hyper-V) including provisioning, upgrades, and lifecycle maintenance.
• Ensure high availability and disaster recovery planning for regional servers and enterprise data center operations.
• Coordinate server performance monitoring, backup strategies, and patch management.
- Network Operations
• Lead the network team responsible for maintaining LAN, WAN, WLAN, VPN, and various connectivity.
• Ensure network scalability, uptime, and resilience by implementing best-in-class configurations and redundancy.
• Collaborate with ISPs and telecom vendors for performance SLAs, issue resolution, and capacity planning.
• Perform regular network performance assessments and optimize infrastructure for security and efficiency.
- End-User Support & IT Service Management
• Manage a team responsible for first- and second-level support covering incidents, service requests, and technical troubleshooting.
• Implement and improve ITIL-based practices for Incident Management, Problem Management, Change Management, and Service Request fulfillment.
• Establish KPIs and SLAs for service desk performance and end-user satisfaction.
• Ensure continuous improvement through root cause analysis, knowledge base updates, and user training initiatives
- Enterprise Applications & Strategic IT Initiatives
• Lead the implementation, integration, and lifecycle management of enterprise applications including: Microsoft Office Suite Zscaler: Cloud security platform management, including ZIA/ZPA configurations and policy enforcement.
Microsoft Intune: Endpoint management and mobile device security policies.
RNODE: Manage regional node configurations and optimizations.
SD-WAN: Design and optimize wide-area network performance and reliability.
• Coordinate with internal stakeholders and vendors to ensure smooth rollout of IT projects and system upgrades.
• Evaluate emerging technologies for potential integration to improve business performance and security posture.
Role
Infrastructure & Technology Manager
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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