Sales Agent Jobs, Work in Ortigas

Acquire BPO

1563 Views

14 hours ago

0-2 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Ortigas)

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Job Description

Key Skills

Sales

321 candidate(s) have already applied for this Job. Apply now

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Sales Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Sales agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Your day could see you:

Establishes and maintains a high level of customer satisfaction in all sales transactions.

Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.

Possess excellent sales pipeline management skills.

Identifies opportunities to up-sell and refer the service.

Handles inquiries with regard to product and services

Handle all incoming phone calls with courtesy and professionalism.

Responsible for handling and resolving customer inquiries accurately timely.

Work with other departments as needed.

Responsible for maintaining customer files and accurate details from all calls through campaign CRM.

Correct incomplete / incorrect sales.

Coordinating well with other departments.

Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

Understanding all the business and products’ aspects to provide proficient support.

Participating in team activities such as team huddles, up-training, etc.

Responding to inbound customer email inquiries with detailed responses and providing action accordingly.

Handling all requests with due skill and care.

Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

Must have at least 1 year of BPO Sales Experience

Familiar with the Call Center SLA

Must be self-motivated

Must be able to work independently

Able to analyze and provide creative solutions

Excellent stakeholder management experience

With excellent English communication, listening and organizational skills.

With a knack for multi-tasking.

Able to solve problems and work under minimal supervision.

Adept in learning new workflows and tasks.

With working knowledge of CRM.

Extensive experience in converting a lead into a closed sale

Passion and drive for Selling with exceptional customer service

Experience w/ Customers CRM Salesforce preferred but not essential

Proven ability to hit Customers selling KPI and SLA expectations

High level English proficiency and interpretation

Past experience in Western campaigns, idealistically Australian call centres.

Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

WHAT SUCCESS LOOKS LIKE

High customer satisfaction.

Excellent feedback from customers.

Achievement of KPIs.

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Employer questions

Your application will include the following questions:

How many years' experience do you have as a sales agent?

Role

Sales Executive/Officer

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Sales / Business Development / Client Servicing

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.