Senior Complaints Analyst
Gratitude IncSenior Complaints Analyst
Job Description
Key Skills
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Work set up: Hybrid (Onsite during probationary period), Cebu City
Work shift: 8PM - 5AM (Weekends off)
Qualifications:
•Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
• 3+ years experience in medical device product quality complaints management
• Knowledge of complaints management in medical device industry
• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
• Able to write effective Medical and Technical narratives regarding the complaints
Role
Customer Service Analyst
Timings
Day Shift (Contract To Hire)
Industry
IT-Software / Software Services
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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