Senior Executive, Workforce management Scheduler for top BPO Company.

Gratitude Inc

271 Views

19 hours ago

3-15 Year(s)

₱ 30 - ₱ 40K p.a

Quick Apply Apply

Job Description

Key Skills

IEX Workforce Management Impact 360 Blue Pumpkin

51 candidate(s) have already applied for this Job. Apply now

Senior Executive, Workforce management Scheduler

Job Description and Requirements.

Location: Quezon City or Alabang

Salary: PHP 40K basic salary maximum.

 3+ year of hands-on experience in WFM in a call center inbound voice process.

 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.

Technical Skills:

 Very proficient with Microsoft Excel

 Ability to scrub, dissect and shape data, create customized reports.

 Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.

 Create forecasts, schedules and IDPs, run scenarios inside a WFM tool

Basic Functions

 Responsible for managing staffing models and scheduling processes

Role & Responsibilities

 Manage the scheduling process of the program.

 Create agent schedules, IDPs and make necessary adjustments as necessary.

 Acts as backup to the WF FST Assistant Manager.

 Manage employee information changes inside Verint WFO system

 Communicate effectively with internal and external customers

 Responsible for balancing staffing requirements with operational efficiencies and financial goals.

General Skills

 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

 Solid critical thinking, problem solving, and interpersonal skills

 Demonstrates ability to give and receive feedback with peers and business partners

 Ability to work independently with minimal supervision

 Must demonstrate sound arithmetic, analytical and problem solving ability.

 Ability to adapt to workload and multitask with attention to detail in a dynamic environment.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Diana Nechesa

Recruiter - Gratitude Inc

NA, kenya

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details