Senior Group Lead
Gratitude IncSenior Group Lead
Job Description
Key Skills
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Job title: Senior Group Lead
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 90,000 basic + 2400 allowance depending on experience
*Joining Bonus of 40K
Start date: 10-Apr
Headcount: 1
Qualifications:
• Bachelor's Degree
• At least 4 years of operations management experience in a financial account.
• Exposure to UK banking or collections experience in other verticals
• Not a job hopper
• Must not be a present or former employee of Wipro
Pre-screening Notes:
• How many years of experience you have with operations management experience in a financial account?
• Are you a Bachelor's Degree Holder?
• Do you have exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Lead Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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