Senior Group Manager - Quality

Gratitude Inc

193 Views

11 hours ago

12-15 Year(s)

₱ 200 - ₱ 900K p.a

Job Description

Key Skills

Project management Project Manager Process Excellence Skills BPO Voice Process International Call Centre Presentation Skills Communication Skills Lean Six Sigma Black Belt Robotic Process Automation Transformation projects

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Create and Drive Process Excellence Transformation Roadmap & Projects

Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.

Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts.

Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.

Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.

Drive contractual productivity, gap assessment, and work with Account leaders to address.

Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation

Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization

Drive VOC actionable across the team and maintain / improve scores.

Contribute and present in client/customer reviews/meetings.

Creating various approaches, negotiating and fostering relationships with internal and external partners

Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives

Complex change management through collaborating and influencing

Role

Business Development Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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