Senior Technical Engineer

Gratitude Inc

347 Views

21 hours ago

3-6 Year(s)

₱ 50 - ₱ 70K p.a

Job Description

Key Skills

.NET Java

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Qualifications:

University degree in Computer Science, Mathematics, Business IT or related major

Has 3-6 or more years of experience with SQL Server (Scripting) / Java Programming / RPGLE/ CL / C++

Has sufficient debugging skills and some experience with debugging tools on different operating systems (iSeries, Eclipse)

Responsibilities:

Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs

Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments

Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams

Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality

Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

Validate defects thoroughly by ensuring that the described scenarios are fixed

Build and provide simple scripts with the assistance of senior colleagues when necessary

Write technical specifications and best practices documentation

Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Role

Manager-Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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