Service Delivery Manager

Gratitude Inc

774 Views

2 months ago

Service Delivery Manager

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

Operations Manager bpo Financial Services College Graduate SLA / KPI Management

0 candidate(s) have already applied for this Job. Apply now

Category: Financial Services

Work set up: Onsite at Pasig

Work shift: Night shift

Salary: PHP 90,000-100,000

Headcount: 2

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

Kindly answer the pre-screening as comments.

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Patrick Obunezie

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Quality Control Analyst - US Healthcare Account [

Gratitude Inc

2 - 9 Year(s)

Call Center BPO Voice Process Call centre voice

₱ 23 - ₱ 25K p.m

Manila, Philippines

Details

Training Content Designer (Uber Account)

Gratitude Inc

1 - 2 Year(s)

Articulate Storyline Training Content Designer Articulate rise.

₱ 60 - ₱ 80K p.m

Manila, Philippines

Details

USRN TRAINER - ASSISTANT MANAGER LEVEL | HEALTHCARE ACCOUNT | MAKATI

Gratitude Inc

3 - 18 Year(s)

instructional designer HIPAA Presentation Skills

₱ 10 - ₱ 15K p.m

Manila, Philippines

Details

Operational Technology (OT) Specialist/Team Lead | Hybrid in Cubao | ATCP-1447478-S425751

Gratitude Inc

3 - 5 Year(s)

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

₱ 65 - ₱ 200K p.m

Manila, Philippines

Details

WFM Team Lead-NLCH

Gratitude Inc

1 - 4 Year(s)

Leadership WFM Team Leader BPO Experience

Confidential

Manila, Philippines

Details

Customer service representative

Gratitude Inc

0 - 1 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

₱ 19 - ₱ 45K p.m

Manila, Philippines

Details

Khmer Customer Support Representative

Gratitude Inc

1 - 3 Year(s)

Khmer

Confidential

Manila, Philippines

Details

QA Lead with TOSCA

Gratitude Inc

5 - 20 Year(s)

Oracle Apps HCM System BPO Voice Process

₱ 50 - ₱ 95K p.m

Manila, Philippines

Details

Travel Consultant 25k

Gratitude Inc

1 - 2 Year(s)

BPO Skills Travel Accounts Travel Processes

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

USRN CLINICAL ANALYST | WORK AT HOME | QUEZON CITY

Gratitude Inc

1 - 20 Year(s)

PHRN BPO industry BPO Hiring

₱ 50 - ₱ 60K p.m

Manila, Philippines

Details