Service Delivery Manager

Gratitude Inc

660 Views

1 month ago

Service Delivery Manager

3-4 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

Operation Management bpo Financial Services College Graduate SLA / KPI Management

5 candidate(s) have already applied for this Job. Apply now

Non-Negotiable:

• College graduate

• At least 3 years’ experience as an Operations Manager in Financial Services BPO.

• Exposure to SLA/KPI management, account performance, and operational governance

• Experience with client, stakeholder, or business partner interactions

• Strong people leadership, accountability, and process improvement mindset

• Not a job hopper

Kindly answer the Pre-Screening questions below while applying for the job.

Pre-screening questions:

• How many years of experience you have as an Operations Manager in a Financial Services BPO?

• Do you have exposure to SLA/KPI Management or operational governance?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?

• When are you available to start once hired?

Role

Account & Financial Services

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adeyemi Olagunju

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

‍ PREMIUM CUSTOMER SUPPORT REPRESENTATIVE ‍

Gratitude Inc

1 - 3 Year(s)

BPO Recruiter customer service analyst Customer oriented

Confidential

Manila, Philippines

Details

Travel Account

Gratitude Inc

1 - 5 Year(s)

Customer Relations Customer Service Customer Management

₱ 30 - ₱ 35K p.m

Manila, Philippines

Details

Contact Center Associate

Gratitude Inc

1 - 2 Year(s)

BPO Recruiter good communication skills

Confidential

Manila, Philippines

Details

Senior Staff Accountant - Supervisor

Gratitude Inc

4 - 6 Year(s)

Accounting SAP CPA

₱ 60 - ₱ 65K p.m

Manila, Philippines

Details

PHRN CODERS-Hybrid setup

Gratitude Inc

2 - 6 Year(s)

coding Medical coder medical coding

₱ 50 - ₱ 54K p.m

Manila, Philippines

Details

Monitoring, Observability and Event Management Architect

Gratitude Inc

5 - 22 Year(s)

JavaScript SRE International BPO

₱ 100 - ₱ 108K p.m

Manila, Philippines

Details

CSR Multilingual Language - Vietnamese

Gratitude Inc

0 - 17 Year(s)

Customer Service Vietnamese BPO Voice Process

₱ 65 - ₱ 69.68K p.m

Manila, Philippines

Details

Technical Support Representative (TSR)

Gratitude Inc

0 - 2 Year(s)

Customer Service Technical BPO Skills

₱ 15 - ₱ 30K p.m

Manila, Philippines

Details

Hiring Medical Billing Specialist (RCM) Taguig

Gratitude Inc

1 - 5 Year(s)

good communication skills Good Communication skills and ability to handle client escalations and client calls in English language.

Confidential

Manila, Philippines

Details

Customer service representative (tech)

Gratitude Inc

0 - 1 Year(s)

Customer Service

₱ 20 - ₱ 37.5K p.m

Manila, Philippines

Details