Service Delivery Manager
Gratitude IncService Delivery Manager
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Service Delivery Manager
Location: Taguig, Philippines
Work Setup: Onsite
Shift: Night Shift
Start Date: ASAP
Job Summary
We are seeking an experienced Service Delivery Manager to oversee client service delivery and operational performance within a Financial Services back-office environment.
The ideal candidate will have strong experience in operations management, SLA/KPI performance, client relationship management, service governance, people leadership, and process improvement.
Key Responsibilities
- Manage end-to-end service delivery and operational performance.
- Drive SLA/KPI achievement and customer satisfaction.
- Build strong relationships with clients and key stakeholders.
- Lead service reviews, governance meetings, and performance reporting.
- Identify and implement continuous improvement initiatives.
- Partner with operations and senior leadership to resolve issues and improve service quality.
- Ensure teams are prepared for process and service changes.
- Monitor overall account performance and support business growth.
- Maintain effective operational and financial performance reporting.
Qualifications
- 3+ years’ experience as an Operations Manager in Financial Services back-office operations.
- Strong knowledge of SLA/KPI management and operational governance.
- Experience managing clients, stakeholders, or business partners.
- Strong leadership, accountability, communication, and problem-solving skills.
- Proven process improvement experience.
- College graduate.
- Stable employment history preferred; job hoppers are not preferred.
- Must not be a current or former employee of CGI.
Ideal Candidate
Operations Manager | Service Delivery Manager | Financial Services Operations | Back Office Operations | Client Management | SLA/KPI Management | Operational Governance | Process Improvement
Qualified candidates are encouraged to apply.
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Training & Quality Manager( IT As A Service)
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Multilingual Language - Vietnamese
Gratitude Inc0 - 2 Year(s)
₱ 39.11 - ₱ 69.68K p.m
Manila, Philippines
Thai Bilingual Customer Service Representative
Gratitude Inc0 - 2 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines
Customer Service Representative(Call Center Agent)
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
CSR – Tech & Consumer Account
Gratitude Inc1 - 2 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Walk-In & Get Hired Same Day! CSR Onsite Roles
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Customer service representative (sales)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 28K p.m
Manila, Philippines
5 - 25 Year(s)
₱ 75 - ₱ 150K p.m
Manila, Philippines
Firewall Specialist
Gratitude Inc8 - 10 Year(s)
₱ 160 - ₱ 170K p.m
Manila, Philippines