Spanish Bilingual Customer Service Representative

Gratitude Inc

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3 weeks ago

Spanish Bilingual Customer Service Representative

2-10 Year(s)

90 - 100 Thousand p.m

Manila (Bridgetown quezon City)

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Job Description

Key Skills

Customer Service BPO Experience MS Word CRM Tools Banking, Financial, Mortgage experience Fluent in Spanish both spoken and written Knowledgeable in CRM tools (preferred) mortgage banking experience

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Job Title: Spanish Bilingual Customer Service Representative

Campaign: Banking and Finance

Location: Bridgetowne Blvd, Quezon City

Work Schedule: Shifting schedule (details to be discussed)

Salary Range: Up to ₱100,000

Role Overview

We are looking for a Spanish-English Bilingual Customer Service Representative to support customers in the banking and finance (mortgage) sector. The role focuses on delivering high-quality voice support while ensuring compliance with company policies and industry regulations.

Non-Negotiable Requirements

Spanish proficiency (spoken and written)

At least 2 years of BPO Spanish voice support experience

Strong English communication skills

Qualifications

Grade 12 / High School Graduate (any field)

Minimum of 2+ years voice experience in bilingual (English–Spanish) support

Strong verbal and written communication skills

Ability to understand and respond appropriately to complex customer situations

Experience or familiarity with mortgage products, loan terminology, or home buying process is an advantage

Excellent problem-solving and customer-handling skills with empathy

Detail-oriented with high accuracy in documentation and data entry

Ability to multitask and work efficiently in a fast-paced environment

Willingness to work flexible schedules, including evenings, weekends, and holidays

Proficiency in CRM tools and MS Office applications

Job Responsibilities

Handle bilingual (English and Spanish) voice interactions with customers regarding mortgage products, services, and account information

Provide accurate information on mortgage options, interest rates, loan terms, and related inquiries

Assist customers with online platforms and self-service tools (account setup, payments, document submission, etc.)

Collaborate with internal teams to resolve complex issues and escalate cases when needed

Ensure all interactions comply with company policies and industry regulations

Maintain detailed and accurate records of customer interactions using the CRM system

Identify opportunities for upselling or cross-selling relevant mortgage products

Stay updated on product changes, industry trends, and company policies

Participate in training programs to continuously improve product knowledge and customer service skills

Contribute positively to team collaboration and overall customer satisfaction

Role

CRM/Cust. Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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