Spanish Quality Auditor - RCM

Gratitude Inc

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2 months ago

Spanish Quality Auditor - RCM

2-5 Year(s)

₱ 40 - ₱ 50K p.m

Manila (Makati, Pasay City, Pasig, Taguig)

Job Description

Key Skills

BPO Healthcare. Spanish Bilingual RCM

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Key Responsibilities:

• Audit Spanish and English interactions (calls, chats, emails) to assess performance, accuracy, and compliance with healthcare protocols.
• Provide constructive feedback to agents to improve service quality and customer experience.
• Collaborate with training and operations teams to identify performance gaps and recommend coaching or retraining.
• Track and report quality metrics, trends, and audit findings regularly.
• Ensure compliance with HIPAA and other applicable healthcare regulations.
• Participate in calibration sessions to maintain scoring consistency across QA team.
• Assist in process improvement initiatives to enhance service delivery.

Qualifications:

• Bachelor's degree or equivalent experience.
• Fluent in Spanish and English (written and verbal).
• 1–2 years of experience in a quality assurance role, in a healthcare BPO environment.
• Strong knowledge of healthcare processes
• Excellent analytical, communication, and interpersonal skills.
• Proficient in using QA tools, CRM systems, and Microsoft Office Suite.
• Ready to start immediately

PRE-SCREENING QUESTIONS:

How many years of QA experience do you have in a healthcare BPO setting?
What is your Spanish language level of proficiency ?
How much is your last drawn salary?
How much is your salary expectations?
Are you able to work onsite in Taguig with a shifting working schedule?
Can you start immediately?

Please answer the pre screening questions along with your resume

Role

Medical Helpdesk

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Hybrid

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

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