Spanish Technical Support Representative

Gratitude Inc

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1 month ago

Spanish Technical Support Representative

2-5 Year(s)

90 - 100 Thousand p.m

Manila (Cubao Quezon City)

Job Description

Key Skills

english spanish Speaking BPO Experience Fluent in Spanish and English

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Job Title: Spanish Technical Support Representative (SPE Level)

Work Location: Giga, Bridgetowne, Quezon City

Work Set-up: Hybrid

Shift: Shifting Schedule

Salary Range: PHP 90,000 – 100,000

Other Incentives / Allowance: PHP 2,500

Talent: Non-native

About the Role

We are looking for a Spanish-speaking Technical Support Representative to join our growing team in Bridgetowne, QC. In this role, you will provide high-quality technical assistance and support to users, ensuring the timely resolution of IT and product-related issues. You’ll act as the first point of contact for troubleshooting software, hardware, and system problems through various communication channels.

This position is ideal for candidates with prior BPO experience and a passion for technology who thrive in a dynamic, customer-focused environment.

Key Responsibilities

Handle customer inquiries and technical concerns via phone, chat, or email in both Spanish and English.

Diagnose and resolve hardware, software, and network-related issues.

Escalate complex cases to higher-level technical teams as needed.

Document and track customer interactions and resolutions accurately.

Provide excellent customer service and maintain professionalism in all interactions.

Collaborate with cross-functional teams to improve support processes.

Qualifications

Education: Minimum of 2 years in college.

Experience: At least 1 year of BPO experience, preferably in Technical Support or IT Helpdesk.

Language Proficiency: Must be fluent in Spanish and English (written and spoken).

Work Setup: Open to hybrid work arrangement in Bridgetowne, Quezon City.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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