Spanish Technical Support Representative (Hybrid)

Gratitude Inc

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1 month ago

Spanish Technical Support Representative (Hybrid)

1-4 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Customer Service Technical english spanish Speaking Spanish Bilingual IT Helpdesk Experience

2 candidate(s) have already applied for this Job. Apply now

Job Title: Spanish Technical Support Representative (Hybrid)

Location: Giga, Bridgetowne, Quezon City
Work Setup: Hybrid
Start Date: November 25, 2025
Shift: Shifting Schedule
Headcount: 1
Salary Range: PHP 90,000 – 100,000 per month
Other Incentives / Allowance: PHP 2,500
Talent Type: Non-native (Filipino candidates only)

Job Overview

We are looking for a Spanish-speaking Technical Support Representative to join our team at Giga (Bridgetowne, QC). The ideal candidate will provide technical assistance to Spanish-speaking customers, troubleshoot IT-related issues, and ensure a high level of customer satisfaction.

This role requires strong communication skills in both Spanish and English, along with hands-on experience in technical support or IT helpdesk functions.

Key Responsibilities

Provide technical assistance and troubleshooting support to Spanish-speaking users via phone, chat, or email.
Diagnose hardware, software, and network issues and guide customers through step-by-step solutions.
Log and track customer issues using internal ticketing systems.
Escalate complex technical problems to higher-level support teams when necessary.
Ensure timely resolution of customer inquiries while maintaining quality service levels.
Document solutions and contribute to the knowledge base for future reference.
Adhere to company policies, security protocols, and service-level agreements (SLAs).

Qualifications

Education: Completed at least 2 years in college.
Experience: Minimum of 1 year in a BPO environment, specifically in Technical Support or IT Helpdesk roles.
Language Proficiency:
- Fluent in Spanish (spoken and written)
- Good command of English for internal communication and documentation
Nationality: Filipino (Non-native Spanish speaker)
Availability: Must be able to start by November 25, 2025
Work Setup: Open to a hybrid arrangement with shifting schedules.

Compensation & Benefits

Monthly Salary: PHP 90,000 – 100,000
Monthly Allowance: PHP 2,500
Performance-based incentives
Health insurance and other standard company benefits

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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