Sr. Group Manager - Process Training Travel

Gratitude Inc

331 Views

18 hours ago

15-18 Year(s)

₱ 100 - ₱ 200K p.a

Job Description

Key Skills

Management

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Mandatory Requirements

Minimum requirement of 12-15 years in the training function, with experience in process training for travel accounts

At least 3-5 years of relevant work experience as Group Manager or equivalent in Training

Candidate must have working knowledge of Amadeus and Sabre

Candidate must have experience of 5 yrs. plus in Corporate Travel

Minimum Qualifications:

· Candidate must possess at least a Bachelor’s/College degree, any field

· Excellent Interpersonal skills

· Excellent English communication and writing skills

· Excellent facilitation skills

· Should have an eye for detail

· Coaching and feedback skills

· Excellent knowledge of contact center and customer service operations

· Should possess an eagerness to learn on the job

· Excellent knowledge of MS Office, especially ‘Excel’ & ‘PowerPoint’

· Knowledge in Reporting Tools, EWFM, Financial Snapshots etc

Lean Six Sigma - Certification is preferred. Yellow/Green / Black belt will do.

Team & Multi Location Handling exp is a must

Knowledge of various digital tools & Instructional designing mandatory

Job Description

Work with the Vertical leads in providing inputs on development areas for projects initiated

Provide real time support to teams working on projects

Should be knowledgeable on the business/process

Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients

Should have analytical ability and ability to understand the business impact of nos.

Should be able to manage multiple teams & multiple location by providing KPI and driving it

In depth understanding of training metrics and impact to business metric

In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

Maintain vertical hygiene by ensuring reports, data and documents are in place

Promote standardization by creating SOPs across CIS training – Standardization

Promote behavioral training programs and promote the programs in order to ensure maximum participation

Should be aware of tools like GoAnimate, Flash player, Captivate and videos etc.

Should have worked on various training methodologies and have knowledge on Instructional designing

Should have done Market Research & analysis on training models and know what is happening in the training industry

Should have worked on Innovative projects on digital transformation for training

Role

Voice & Accent Trainer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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