Sr Manager Process Improvement - 180,000k PHP base pay + 20,650 allowance with sign on bonus
Gratitude IncSr Manager Process Improvement - 180,000k PHP base pay + 20,650 allowance with sign on bonus
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus
Qualifications:
Earned a Bachelor’s Degree in any field
LSS Greenbelt Certified- minimum
10 years of minimum experience working in BPO industry
Experience in managing Telco and Media accounts
Process Improvement experience in BPO Setup is required
At least 5 years’ experience in a Process Improvement capacity
Minimum tenure of at least 2 years in last 2 organizations
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**
PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
LSS Greenbelt Certified:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Role
Operations Manager
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
5 - 8 Year(s)
150 - 180 Thousand p.m
Pampanga, Philippines
Quality Assurance Supervisor
Gratitude Inc2 - 6 Year(s)
10 - 50 Thousand p.m
Pampanga, Philippines
Senior Client Services Agent - Financial Account
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Pampanga, Philippines
Customer Service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Pampanga, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
10 - 15 Thousand p.m
Pampanga, Philippines
Senior Staff Accountant
Gratitude Inc4 - 5 Year(s)
60 - 65 Thousand p.m
Pampanga, Philippines
Account Control Officer
Gratitude Inc2 - 3 Year(s)
25 - 30 Thousand p.m
Pampanga, Philippines
Business and Reporting Analyst
Gratitude Inc2 - 3 Year(s)
40 - 45 Thousand p.m
Pampanga, Philippines
Human Resources Business Partner
Gratitude Inc5 - 7 Year(s)
70 - 80 Thousand p.m
Pampanga, Philippines
Customer service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Pampanga, Philippines