Sr Manager Process Improvement (Service Excellence)
Gratitude IncSr Manager Process Improvement (Service Excellence)
Job Description
Key Skills
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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK **Relocation allowance/assistance could be provided**
Work Set-up: Onsite for the first 3 months then Hybrid set up (3 days onsite, 2 days WFH)
Work Schedule: Flexible
Start Date: ASAP
Qualifications:
Earned a Bachelor’s Degree in any field **Mandatory**
LSS Greenbelt Certified- minimum **Mandatory**
Minimum of 8 to 10 greenbelt projects **Mandatory**
10 years of minimum experience working in BPO industry **Mandatory**
Experience in managing Telco and Media accounts **Mandatory**
Process Improvement experience in BPO Setup is required **Mandatory**
At least 5 years’ experience in a Process Improvement capacity **Mandatory**
Minimum tenure of at least 2 years in last 2 organizations **Mandatory**
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**
Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
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