Sr. Operations Manager (Healthcare Account)
Gratitude IncSr. Operations Manager (Healthcare Account)
Job Description
Key Skills
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A leading BPO in Taguig city is looking for an Operations Manager (Healthcare account) to start with them ASAP!
Work Location: Market! Market!, Taguig (must be willing to work onsite)
Schedule: Shifting schedule (including weekends) and may work during holidays
Educational background:
- At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate
Qualifications-
- Must have at least 5 years of managerial experience in handling a healthcare account in a BPO company.
- Must be proficient in English & MS Office Skills
- Must have managed Team Leads & Managers as direct reportes with a min HC of 100 FTEs.
- Must have managed clients and should have handled MBRs, QBRs.
- Must be well versed with the client SLAs and Operational Metrices on Shrinkage, Manpower Planning, Attrition, AHT.
- Must have excellent team management skills and should be able to drive team towards achieving organizational goals.
- We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately
Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at meesam@gratitudeindia.com
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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