Team lead account
Gratitude IncTeam lead account
Job Description
Key Skills
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• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)
• Mandatory Skills: Customer Service Helpdesk
• Ensure process is executed as per the client contract
• Drive performance of the team on the identified metrices of the process
• Stakeholder Interaction & Management
• Effective Team Management
• Not a job hopper
• Must not be a present or former employee of Wipro
Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Operations Interview: MS Teams
Pre-screening Notes:
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
Internet / Ecommerce
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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