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Team Lead - Healthcare

Gratitude Inc

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17 hours ago

Team Lead - Healthcare

2-3 Year(s)

Quezon Calabarzon

Quezon Calabarzon

Job Description

Key Skills

Reporting Team Leader Team Management compliance quality College Graduate

0 candidate(s) have already applied for this Job. Apply now

Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits

Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Role

Medical Administrator

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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Cynthia Mburugu

Recruiter - Gratitude Inc

NA, kenya

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