TEAM LEADER

Gratitude Inc

15 Views

5 hours ago

TEAM LEADER

2-3 Year(s)

35 - 40 Thousand p.m

Manila (Eastwood quezon city, Cubao Quezon City, Bridgetown quezon City)

Job Description

Key Skills

Accounting Accounts Management Accuracy Team Building Teamwork

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Job title: Team Leader

Account: UK Financial Customer Service

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

*Joining Bonus of 40K

Start date: 27-Mar

Headcount: 1

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment

• Sound knowledge on the banking domain and understanding of processes and bucket flows

• Good to have: Exposure to US or UK banking industry

• Not a job hopper

• Must not be a present or former employee of Wipro

Key Responsibilities:

• Manage and lead a team handling financial/banking accounts

• Monitor KPIs, productivity, and quality metrics

• Analyze collections data and reports to drive performance

• Ensure compliance with banking laws, guidelines, and internal processes

• Handle escalations and maintain high customer service standards

• Coach and mentor team members to achieve targets

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Nicole

SVAR

Final Interview: MS Teams

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• Do you have knowledge on the banking domain and understanding of processes and bucket flows?

•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Miracle Macaulay

Recruiter - Gratitude Inc

NA, nigeria

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