Team Leader- Healthcare in Leading BPO

Gratitude Inc

2610 Views

21 hours ago

2-5 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Team Leader BPO Operations BPO industry

1 candidate(s) have already applied for this Job. Apply now

Account: Healthcare

Schedule: Shifting schedule (including weekends) and may work during holidays

Salary: 50k – 55k

Work Location: Market! Market!, Taguig (must be willing to work onsite)

Qualifications:

•   Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company

•   Must be proficient in English

•   Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate

•   We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately

•   Target Start Date: ASAP

PRINCIPAL RESPONSIBILITIES:

•   Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.

•   Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.

•   Has a clear understanding of customer KPIs.

•   Understand the relationship between PFMEA and the Quality Control Plan.

•   Identifies and coordinates PFMEA/ Quality Control Plan improvements.

•   Manages efficient work allocation and tracks the overall performance of team members.

•   Manages daily team attendance.

•   Manages team attrition.

•   Ensures floor policies are followed.

•   Manages administrative tasks.

•   Keeps all company information which includes customer information confidential and secured.

SKILLS REQUIRED:

•   Able to write effective medical narratives regarding product issues or cases.

•   Must be able to properly use and navigate medical device tools and MS Office.

•   Able to communicate professionally and concisely to all business partners and other employees.

•   Able to think critically to determine the type of questions that need to be asked to gather necessary information.

•   Good problem-solving and analytical skills.

•   Good customer service skills.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

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