Team Leader

Gratitude Inc

785 Views

1 month ago

Team Leader

3-5 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Team Leader BPO Skills Healthcare account claim insurance

3 candidate(s) have already applied for this Job. Apply now

Qualifications:

• 2nd year completed/College Graduate

• 2+ years exp as Team Lead (Preferred Healthcare exp)

• Has an Insurance background, claims processing, US benefits

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna

Final Interview: Operations

Pre-screening Notes:

• How many years of relevant experience do you have as a Team Lead?

• Do you have experience handling a healthcare account?

• Do you have Insurance background, claims processing, US benefits experience also?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules?

• When are you available to start once hired?

Role

Admin Services/Medical Facilities

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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