Team Leader – UK Financial Collections
Gratitude IncTeam Leader – UK Financial Collections
Job Description
Key Skills
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We are looking for an experienced Team Leader to manage a UK Financial Collections team in a fast-paced BPO environment. The ideal candidate should have strong leadership skills, banking and collections experience, and a proven ability to drive team performance.
Key Responsibilities
Lead and supervise a Financial Collections team.
Monitor daily operations and team performance.
Ensure SLA and KPI targets are achieved.
Coach and mentor team members.
Analyze collections reports and improve productivity.
Handle escalations and support continuous process improvement.
Collaborate with stakeholders to achieve business goals.
Qualifications
Bachelor's Degree.
Minimum 2 years of Team Leader experience in Financial Collections.
Experience handling UK, US, or Australian Banking/Collections accounts.
Strong knowledge of banking processes and collections workflows.
Excellent communication and leadership skills.
Stable employment history.
Must not be a current or former Wipro employee.
Willing to work onsite in Quezon City on a UK shifting schedule.
Role
Team Leader
Timings
UK Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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