Team Leader Work, Jobs in Ortigas, Pasig

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15 hours ago

2-3 Year(s)

Manila (Pasig)

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Job Description

Key Skills

Team Leader Social Media Platform Hiring

210 candidate(s) have already applied for this Job. Apply now

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations

Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation

Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff

Carry out needs assessment and performance reviews to officers

Setting and meeting performance targets for efficiency and quality

Act as subject matter expert for all work-related duties

Practice and ensure compliance with all policies and procedures of the company

Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience

Coordinate with Recruitment, IT and liaising with HR team

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

Provide High level of initiative, accountability, and self-motivation

Strong customer service orientation

The ability to build a productive and highly engaged work environment

Maintain calmness and composed under tight pressure and provocations

Ability to work independently and take responsibility for seeing things through to completion

Attention to detail

Open to feedback and criticism

Education and/or Experience

Bachelor's/College degree

2-3 years of experience working as a Team Leader in a BPO set-up

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 01 December 2023

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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