Technical Service Representative

Gratitude Inc

4018 Views

18 hours ago

1-5 Year(s)

₱ 20 - ₱ 35K p.m

Baguio City Benguet (City Camp Central)

Job Description

Key Skills

Customer Service customer support

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Description:

We are currently seeking a dedicated Technical Service Representative to join our team. As a Technical Service Associate, you will play a crucial role in addressing and resolving customer complaints related to telephone service, wireless reception, dial-up Internet connectivity, and billing issues. Your primary focus will be investigating and resolving connectivity problems or billing errors, ensuring customer satisfaction.

Key Responsibilities:

Effectively handle and address customer complaints related to telephone service, wireless reception, dial-up Internet connectivity, and billing issues.

Investigate connectivity problems or billing errors to provide timely and effective resolutions.

Treat customers with kindness, honesty, and respect to ensure customer retention.

Acquire in-depth knowledge of the company's services and products to make a positive impression on potential customers.

Demonstrate technical knowledge and expertise in addressing customer concerns.

Qualifications:

College graduate; freshers are encouraged to apply.

BPO experience would be an added advantage.

Strong technical know-how in telecommunications services.

Excellent communication and interpersonal skills.

Additional Details:

Easy interview process.

Competitive salary ranging from 20K to 40K, plus incentives.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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