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MyGlit Jobs |  Jobs |   TECHNICAL SUPPORT EXECUTIVE AT MICROSOURCING. TOP BPO in Mumbai & Delhi

TECHNICAL SUPPORT EXECUTIVE AT MICROSOURCING. TOP BPO

Gratitude Inc
292 Views
1 month ago

TECHNICAL SUPPORT EXECUTIVE AT MICROSOURCING. TOP BPO

0-10 Year(s)
20 - 35 Thousand p.m
Manila (Pasig)
Manila (Pasig)

Job Description

Key Skills

Customer Relations Customer Service Technical Support

279 candidate(s) have already applied for this Job. Apply now

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider.



A Customer Service is expected to:



TELEMARKETING




  • Working on various telemarketing campaigns and calling prospective students

  • Contact individuals/businesses by telephone to promote programs

  • Explain programs and eligibility requirements to potential clients nationally

  • Deliver scripted sales pitch to the customers

  • Provide pricing details (where prospective participant does not meet eligibility requirements)

  • Handle customer questions

  • Obtain customer information including names and addresses



SALES




  • Respond quickly and efficiently to all in-coming sales enquiries, by telephone, email, sending marketing material and information as required

  • Deliver accurate and compliant information, regarding courses and eligibility

  • Ensure all students' registration-funded training meets the eligibility requirements and is compliant and error free

  • Adjust sales script to better target the needs and interests of specific individuals

  • Overcoming objections by promoting the advantages of the program and its courses

  • Maintain professional, positive and productive relationships with internal and external associates and clients



What it takes to be part of our team:




  • Tertiary qualification in education and/or business management /marketing/sales

  • 3 years above Customer Service experience handling International Accounts

  • Experience working as an SME or Team Leader is an advantage

  • Strong relationship-building skills with major customers, clients and government agencies

  • Outstanding communication, negotiation and consultation skills

  • Proficient use of Microsoft Office programs



What's in it for you?




  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)

  • A very collaborative work culture



Find a balance between work and life that fits you. Do what you do best with MicroSourcing!



.



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Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   TECHNICAL SUPPORT EXECUTIVE AT MICROSOURCING. TOP BPO in Mumbai & Delhi

Akhil Ahluwalia

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NA, india

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