Technical Support Jobs, Work in Cebu City

TTEC

2061 Views

14 hours ago

1-2 Year(s)

₱ 15 - ₱ 20K p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Technical Support

2 candidate(s) have already applied for this Job. Apply now

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Technical Support Representative in Cebu, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

6 months or more of customer service experience (educational attainment requirement may vary per experience)

Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

A solution-oriented mindset to ensure happy customers

You lead by example and work with your team to contribute to the overall success of your client program

Computer savvy

What You Can Expect

Competitive pay and performance-based incentives

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

Company-sponsored HMO with Health & Wellness programs for you and your family

Educational assistance through tuition reimbursement

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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