Technology Trainer | Quezon City

Gratitude Inc

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1 week ago

Technology Trainer | Quezon City

2-8 Year(s)

Manila

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Job Description

Key Skills

Process Training .Trainer Training Delivery Experience Exposure to MS office Bachelor’s degree (Human Resources, Education, Business Administration, Learning & development). Mother Tongue Influence

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We are looking for an experienced Technology Trainer to join our Learning & Development team. The successful candidate will be responsible for delivering engaging training programs, supporting new hire onboarding, managing knowledge transfer initiatives, and driving continuous learning for employees within a technology account.

This is a 100% Onsite role based in Vertis North, Quezon City, with shifting schedules.

Key Responsibilities

Training Delivery

Facilitate onboarding programs, including Pre-Process, Process, and Customer Visit training.
Ensure all new hires complete the required learning path for their assigned roles.
Deliver classroom and virtual training sessions using effective adult learning methodologies.
Conduct refresher and remedial training programs for existing employees.

Knowledge Management

Participate in Knowledge Acquisition (KA) and Knowledge Transfer (KT) activities for new and transitioning accounts.
Collaborate with clients, stakeholders, and operations teams to ensure smooth knowledge transition.
Maintain accurate training documentation and learning materials.

Performance Coaching

Monitor trainee performance during training, nesting, and go-live phases.
Provide coaching, constructive feedback, and performance improvement plans where necessary.
Support employees during On-the-Job Training (OJT) and post-training transition.

Training Operations

Maintain trainee records and training documentation for audit compliance.
Generate regular training reports and monitor training effectiveness.
Track and manage account-level training metrics.
Analyze learning needs and recommend training interventions to improve business performance.
Work closely with Operations and leadership teams to address performance gaps through targeted learning initiatives.

Qualifications

Education

Bachelor's Degree in any discipline.

Experience

Minimum of 2 years of experience as a Trainer.
Experience in a BPO or Shared Services environment is required.
Experience handling a Technology account is preferred.
Experience supporting Social Media accounts is an advantage but not required.

Required Skills

Strong training facilitation and presentation skills.
Excellent coaching and mentoring abilities.
Strong verbal and written English communication skills.
Knowledge of adult learning principles and instructional techniques.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Customer service orientation.

Technical Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Report Generation
Training Documentation
Performance Tracking

Work Setup

100% Onsite
Office Location: Vertis North, Quezon City

Work Schedule

Shifting Schedule

Recruitment Process

Human Resources Interview
Training Demo / Final Interview
Job Offer

Important Notes

Current or former Wipro employees are not eligible to apply for this position.
Candidates with experience in Social Media accounts are preferred; however, experience from other lines of business will also be considered.

Role

Training & Development

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.