TELCO Billing Representative

Gratitude Inc

54 Views

2 days ago

TELCO Billing Representative

0-7 Year(s)

20 - 30 Thousand p.m

Manila (Alabang Muntinlupa City, Makati, Pasay City, Pasig, Taguig)

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Operations

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‎‎Job Summary

‎Join our Telco Billing team and help customers with billing inquiries, payment concerns, and account-related requests while delivering exceptional customer service.

‎

‎Key Responsibilities

‎Handle customer inquiries regarding billing, payments, and account charges.

‎Explain billing statements and payment options clearly.

‎Resolve billing concerns accurately and efficiently.

‎Maintain complete and accurate customer records.

‎Deliver a positive customer experience in every interaction.

‎

‎Qualifications

‎Atleast High School or Senior High School Graduate.

‎Preferably with at least 7 months of customer service experience in a technical support or sales account.

‎Excellent communication skills.

‎Confident in handling customer concerns.

‎Willing to work onsite and on a shifting schedule.

‎

‎Why Join Us?

‎Competitive salary package

‎Paid professional training

‎Career development opportunities

‎Supportive work environment

‎

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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