Thai Speaking Customer Service Representative (CSR)
Gratitude IncThai Speaking Customer Service Representative (CSR)
Job Description
Key Skills
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JOB TITLE: Thai Speaking Customer Service Representative (CSR)
Language: Thai
Site: Taguig / Vertis North QC
Start Date: November 25, 2025
Set-up: Onsite
Level: SPE
Shift: Shifting schedule
Salary Range: PHP 100,000 – 120,000
Other Incentives/Allowance: PHP 2,500
Talent: Non-native / Native (Foreign nationals should have 13A Visa, PRV, or TRV)
JOB DESCRIPTION
The Thai-speaking Customer Service Representative will be responsible for delivering exceptional support and service to customers through various communication channels such as phone, email, and chat. The role involves assisting clients with inquiries, resolving issues efficiently, and ensuring overall customer satisfaction while adhering to company policies and procedures.
Key Responsibilities:
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Handle incoming and outgoing customer interactions in Thai and English professionally and accurately.
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Provide assistance with product or service inquiries, troubleshooting, and order processing.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Accurately record customer information and transaction details in the system.
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Follow up on customer concerns and ensure timely resolution.
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Meet performance targets, including quality, efficiency, and customer satisfaction metrics.
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Collaborate with internal teams to escalate complex issues when necessary.
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Adapt to shifting schedules and onsite work arrangements.
Qualifications:
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Minimum of 2 years in college.
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At least 1 year of BPO experience.
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At least 1 year of experience as a Customer Service Representative (CSR).
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Excellent communication skills in Thai and English.
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Willing to work onsite in Taguig or Vertis North QC under a shifting schedule.
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For foreign nationals: Must possess a valid 13A Visa, PRV, or TRV.
Role
Customer Service Executive -Chat
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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