Trainer
Gratitude IncTrainer
Job Description
Key Skills
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Job Description
Bachelor’s Degree
• 2-4 years’ work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals
• Preferred with collections experience in motor finance experience
• Not a job hopper
• Must not be a present or former employee of Wipro
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities:
Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Kindly send your application and answers to the followong Pre-screening questions below to egeregorweyinmi@gmail.com
• How many years of relevant experience you have in work experience in US/UK collections, banking operations, and training in a call center or shared services environment?
• Do you have Basic understanding of training methodologies applied on virtual and F2F instructor-led classes?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Training Manager
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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