Training Manager | US Tax | Learning & Development | Six Sigma Green Belt

Gratitude Inc

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13 hours ago

Training Manager | US Tax | Learning & Development | Six Sigma Green Belt

1-3 Year(s)

Manila

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Job Description

Key Skills

Training Manager Training Managerial Experience Tax/Finance/Training US TAX

7 candidate(s) have already applied for this Job. Apply now

Are you an experienced Training Manager with a background in US Tax operations? We're looking for a driven leader with strong Learning & Development, Training Operations, and People Management experience to lead training initiatives in a fast-paced BPO environment.

If you have a passion for developing high-performing teams, driving operational excellence, and improving training outcomes, we'd love to hear from you.

Key Responsibilities

Lead and manage end-to-end training operations for US Tax/Finance programs.
Develop, implement, and continuously improve training strategies and learning programs.
Coach, mentor, and develop Trainers and Training Supervisors to achieve business goals.
Partner with Operations and stakeholders to identify training needs and performance gaps.
Monitor training effectiveness, learning metrics, and business impact.
Drive process improvements using Lean Six Sigma methodologies.
Ensure compliance with client requirements, quality standards, and operational KPIs.
Create and maintain training materials, SOPs, and knowledge resources.

Qualifications

Bachelor's Degree in any relevant field.
Lean Six Sigma Green Belt Certification (Required).
Experience in the US Tax process (Required).
At least 6 months of experience as a Training Supervisor, Assistant Training Manager (ATM), or Training Manager.
Strong background in Learning & Development, Training Delivery, Coaching, and Performance Improvement.
Excellent stakeholder management, communication, presentation, and leadership skills.
Experience in a BPO or shared services environment is highly preferred.
Willing to work onsite in Sucat, Metro Manila on a night shift schedule.

Why Join?

Opportunity to lead high-impact training initiatives.
Career growth in a dynamic and collaborative environment.
Work with experienced professionals in a fast-paced operations setting.
Competitive compensation package.

If your experience matches the qualifications, apply now by sending your updated CV. Qualified candidates will be contacted for the next steps in the recruitment process.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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