Transformation and Process Excellence Manager

Gratitude Inc

388 Views

1 year ago

Transformation and Process Excellence Manager

3-10 Year(s)

120 - 130 Thousand p.m

Manila (Cubao Quezon City)
(Base Location for WFH)

Job Description

Key Skills

Data analytics LSS LSS Customer EXPERIENCE MANAGER

8 candidate(s) have already applied for this Job. Apply now

The role is urgently needed and your partnership is highly appreciated.

Title: Transformation and Process Excellence Manager

Work Setup: WFH/Remote

Shift: Night-Shift

Salary: Cap of 120k Package

Industry: Hiring team prefers someone who have experience under Healthcare clients

Transformation and Process Excellence Manager

Job Description

Key responsibilities include:

• Lead and own projects by identifying and analysing preliminary business needs and conducting Cost

Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of

solutions and tracking and reporting progress, and documenting end to end project details including ROI

identification.

• Assist Operations in their transformation Projects through mentorship by identifying and analysing

preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and

potential solutions, overseeing implementation of solutions and ensuring progress tracking and

reporting including ROI in the transformation projects Tracker

• Conduct assessments by being the point of contact and subject matter expert for the Process

Excellence piece by running statistical tests identifying trends, process capability, variance, relationships

and target setting using the COPC LSS approach and by mapping, analysing, and providing

recommendations for process improvement

• Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and

documentation

• Support innovation engine deployment by onboarding new moderators, running refreshers whenever

required, providing guidance on how to move ideas from one level to another, mentoring and / or

leading projects that are a product of the innovation engine idea

• May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation,

innovation, and Lean Six Sigma

Minimum Requirements

 LSS Green Belt Certified

 At least 3 years in BPO in Transformation

 Led and Co-Lead LSS Projects

Preference

 Healthcare and/ or Content Management vertical Experience

 Knowledge on Data Analytics and Technology Solutions

Internal/ External Opening (PH-Based)

Shift: 9pm to 6am (PH Time)

Role

Analytics Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Functional Area

Analytics & Business Intelligence

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