Transition Manager

Gratitude Inc

479 Views

14 hours ago

Transition Manager

5-7 Year(s)

₱ 95 - ₱ 100K p.m

Manila

Job Description

Key Skills

Transition Manager Transition Executive Transition Project

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We are #hiring for a very well known company

Salary - 100k

Location QC - EASTWOOD

Work on site

RESPONSIBILITIES:

•Engage business lines to understand migration requirements

•Devise detailed project plans to execute migrations

•Coordinate with various teams to ensure deliverables are met

•Escalate issues in a timely manner and suggest alternative approaches

•Partner with the business to ensure smooth execution of plans

•Work consistently to improve and update migration methodologies and toolkits

•Ensures Transition projects are / remain fully auditable

•Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team

•Manages customer relationships, account management and operational controls of related task

QUALIFICATIONS:

•Excellent communication and interpersonal skills

•7-10 years of experience in transitions / project management or equivalent

•At least 1-2 years operations experience

•Graduate / MBA with project management experience, preferably pertaining to process migration

•Working knowledge of Six Sigma

•Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations

•Has experience in managing large projects for multiple / different customers

•Ability to manage multiple priorities

•Team leadership / management skills

•Customer relationship management skills

•Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan

•Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Rachita Karkera

Recruiter - Gratitude Inc

NA, india

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