Urgent Hiring For Spanish Bilinguals Account
Gratitude IncUrgent Hiring For Spanish Bilinguals Account
Job Description
Key Skills
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Job title: Assistant Manager-Operations (Spanish Bilingual)
Campaign: Banking & Financial Services
Headcount: 1
Location: Bridgetowne, Quezon City
Salary: 60,000.00
Shift: Nigh Shift
Target Start Date: ASAP
Qualifications:
• 3 years exp as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background Financial /Mortgage experience is a plus.
• Excellent Communication Skills.
• Should be fluent in Spanish and must have Spanish certification for at least an intermediate level.
• Great People Management skills with proven record in critical and analytical thinking.
• Experience in client engagement.
• Amenable to US shift timings.
• Amenable to work onsite in Quezon City.
Other Details:
Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines
reject if CV doesn’t indicate 3 years experence as a Spanish Bilingual Supervisor in the BPO industry
reject if no BPO experience
reject if candidate is a former or current WNS employee
must have Spanish certification for at least an intermediate level
2 Levels of interview - with Spanish Language proficiency assessment
Please always include screening notes:
-current salary
-expected salary
-location
-good with offer ( salary, sched, onsite in QC )
can start ASAP
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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