US Telco Account
Gratitude IncUS Telco Account
Job Description
Key Skills
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WE'RE HIRING! | Customer Service Representative (US Telco Account)
Company: Firstsource
Site: Taguig City
Account: US Telco Account
At least 6 months of BPO experience
Excellent communication skills
Willing to work on shifting schedules, including nights, weekends, and holidays
Must be residing within or near Metro Manila (Taguig or Makati area preferred)
Salary & Benefits:
Up to ₱25,000 Salary Package
Night Differential
Performance-Based Bonuses
Competitive Benefits Package
Job Responsibilities:
Handle inbound and outbound customer inquiries for a US telecommunications account
Assist customers with billing concerns, account management, service requests, and technical issues
Provide accurate information and effective solutions
Deliver excellent customer service while meeting performance metrics
Document customer interactions properly
Location Requirement: Applicants should be within proximity to Taguig or Makati.
Apply now and start your career with Firstsource!
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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