USRN QA Specialist (Non-Voice)
Gratitude IncUSRN QA Specialist (Non-Voice)
Job Description
Key Skills
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Job Title: USRN QA Specialist (Non-Voice)
Account: El Paso & Hartford Account
Work Setup: Hybrid / TWFH
Work Schedule: Shifting
Salary Budget: PHP 60,000 Package (Fixed and non-negotiable)
Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga)
Start Date: ASAP
Headcount: 1
Qualifications:
- At least 1 year of bedside experience
- 1-2 years of BPO / CPO Utilization Review / Utilization Management experience
- QA experience for at least 1 year
License:
- Active USRN
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Temporary WFH
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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